2nd Level Application Support Engineer

  • Paiania, Greece

2nd Level Application Support Engineer

Job description

INTRALOT is a leading gaming solutions supplier and operator! 


We are a leading technology company which is uniquely positioned to offer lottery and gaming organizations across geographies market-tested & state-of the-art software & hardware solutions and retail operational expertise


We are a Greek multinational corporation, active in 47 regulated jurisdictions around the globe. With €0.9 billion turnover in 2018 and a global workforce of approximately 5,200 employees (3,000 HQ and subsidiaries and 2,200 in associates), INTRALOT is an innovation – driven corporation focusing its product development on the customer experience. 

In Athens, we are a team of about 700 colleagues, located both in Marousi & Paiania. We are proud to be among the top 3 Greek companies with the highest R&D expenditures! (2018 EU Industrial Investment Scoreboard, EU 1000).

We do have a reputation for offering a superior service to our customers worldwide, always acting with integrity and enjoying our work at the same time.

To meet our current corporate needs, we would like to bring to our team a


2nd Level Application Support Engineer

Based in Paiania, Attica


Our team is looking for an Application Support Engineer who will join us & provide 2nd Level Support to our Customers on production systems.

As our new colleague, in this role, you will be responsible for the UAT (User Acceptance Test) environment preparation, either onsite or remotely.

You will also need to assure the maximum level of support on incident resolution, provide feedback on escalations and comply with the Service Level Agreements (SLAs).

Last, but not least., you will design, document and create the tools that will assist in troubleshooting!


Our new Application Support Engineer will be in charge of several interesting tasks, like:

  • Track the status of open production issues at 2nd level and ensure their timely resolution
  • Timely create a “Problem” when an incident’s root cause is not identified
  • Perform advanced troubleshooting for production incidents/problems
  • Having the ownership, monitoring & tracking of problems! In case recurrent issues come up, you will need to engage in process improvement activities
  • In this role, you will also need to reproduce incidents and verify their fix, by performing regression tests
  • Participate in the root cause analysis of problems. You will break down any outages or quality issues to root causes and prevent recurrences!


Please note that our job opening, involves shift work, as our clients are located & operate throughout the world.  This entails working according to a scheduled rotation program or even travelling abroad!


To be a successful candidate, your professional profile should match the following criteria:

  • You hold a University or College Degree in Computer Science, Software Engineering or relevant technology-related field
  • A proven working experience of 1 – 2 years in Application Support, System Administration, SW-QA or DEVOPS
  • Adequate system administration knowledge of Linux Platforms (Windows will also be appreciated!)
  • Good experience in MySQL, knowledge of Oracle or Mongo DB
  • In case you also have experience in automation testing and scripting languages, it will be valued!
  • You are familiar with the application Monitoring tools such as Nagios, Grafana and NewRelic
  • Strong command of the Greek & English languages, both written and spoken 
  • Completed military obligations for male candidates 

On the personal side: 

  • Apart from being a highly- skilled Application Support Engineer, communication is an important aspect of our job: you must follow up and inform patiently, clearly and thoroughly end users on status updates and incidents
  • You do not mind working independently or to cooperate with other colleagues
  • Above everything else, you place a high value the success of the TEAM. You are a true team player, able to work well with others! 

Our Company offers:   

Our vision is to attract and develop the most talented people in our industry, and to provide all the necessary means and procedures to support them, not only to fill their job description bur also to go above and beyond expectations!


Thus, we provide:

  • A competitive compensation package according to professional experience, combined with additional benefits
  • An extensive training program upon induction and throughout employment
  • Exceptional opportunities to learn and develop in a multinational environment!


In INTRALOT, we empower people who are technology and innovation enthusiasts, who are resilient, flexible and ready to leave their own mark.

We offer our people employment opportunities in a cutting-edge technology environment and provide them with prospects for professional development and personal growth both locally and globally. The only prerequisite is your willingness to learn and develop. 


So, if you are eager to join a truly cutting-edge technology company, do submit your resume!


We are an Equal Opportunity Employer. We do not discriminate in any employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition or disability, or any other legally protected status. Our premises at Paiania, Attica, have been designed to provide easy access to people with disabilities.