Application Support Engineer (Hybrid)

INTRALOT, a publicly listed company established in 1992, is a leading gaming solutions supplier and operator active in 39 regulated jurisdictions worldwide. With a global workforce of approximately 1,700 employees in 2022, INTRALOT is committed to redefine innovation and quality of services in the lottery and gaming sector, while supporting operators in raising funds for good causes. In 2020, INTRALOT was distinguished as a top ten most attractive employer brands in Greece.

Based on its strategic approach “Driving Lottery Digital Transformation with flexible, reliable, secure solutions and systems”, INTRALOT is committed to modernize Lotteries by delivering innovative lottery and sports betting solutions, shaping the future of gaming. The company focuses in developing next-generation products based on players’ omnichannel experience, the trends of the worldwide gaming ecosystem, and the efficiency of the operators to provide engaging responsible entertainment for their players.

INTRALOT has been awarded the prestigious WLA Responsible Gaming Framework Certification by the World Lottery Association. We always act with integrity and enjoy what we do.

To meet our current corporate needs, we would like to bring to our team an Application Support Engineer.

More specifically, you will undertake tasks, such as:

• Assure the maximum level of support on incident resolution, provide feedback on escalations and comply with the Service Level Agreements (SLAs)
• Track the status of open production issues at 2nd level and ensure their timely resolution
• Timely create a “Problem” when an incident’s root cause is not identified
• Perform advanced troubleshooting for production incidents/problems
• Having the ownership, monitoring & tracking of problems! In case recurrent issues come up, you will need to engage in process improvement activities
• In this role, you will also need to reproduce incidents and verify their fix, by performing regression tests
• Participate in the root cause analysis of problems. You will break down any outages or quality issues to root causes and prevent recurrences!

Please note that our job opening, involves shift work, as our clients are located & operate throughout the world. This entails working according to a scheduled rotation program or even travelling abroad!

To be a successful candidate, your professional profile should match the following criteria:

• You hold a University or College Degree in Computer Science, Software Engineering or relevant technology-related field
• A proven working experience of 1 – 2 years in Application Support, System Administration, SW-QA or DEVOPS
• Adequate system administration knowledge of Linux Platforms (Windows will also be appreciated!)
• Good experience in MySQL, knowledge of Oracle or Mongo DB
• In case you also have experience in automation testing and scripting languages, it will be valued!
• You are familiar with the application Monitoring tools such as Nagios, Grafana and NewRelic
• Strong command of the Greek & English languages, both written and spoken
• Completed military obligations for male candidates

On the personal side:

• Apart from being a highly- skilled Application Support Engineer, communication is an important aspect of our job: you must follow up and inform patiently, clearly and thoroughly end users on status updates and incidents
• You do not mind working independently or to cooperate with other colleagues
• Above everything else, you place a high value the success of the TEAM. You are a true team player, able to work well with others!

INTRALOT’s vision is to attract the most talented people in our industry and to support and develop them not only to fulfill their role description but also to go beyond expectations!

Thus, we provide:

• A competitive compensation package according to professional experience, combined with additional benefits
• An extensive training program upon induction and throughout employment
• Exceptional opportunities to learn and develop in a multinational environment
• Prospects for professional growth both locally and globally

So, if you are eager to join a truly cutting-edge technology company, submit your resume!

We are an Equal Opportunity Employer. We do not discriminate in any employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition or disability, or any other legally protected status. Our premises at Paiania, Attica, have been designed to provide easy access to people with disabilities.

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