Call Center - Admin Assistant

INTRALOT is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, INTRALOT offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.  Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games.

 Intralot offers a competitive benefits package that includes:

• Medical, Dental & Vision Insurance 

• 6% 401k Match

• Paid Holidays & Vacation

• Paid Sick, Short/Long Term Disability

• Employee Assistance Program

• Maternity/Paternity Leave

• Discount Programs

Education, Training and Experience

• High school diploma or equivalent; some college or associate’s degree preferred

• 2 years’ experience as an Administrative Assistant or similar work experience

• One (1) year prior related customer service experience, preferably in a technical call center environment

• Call tracking system experience preferred

Knowledge, Skills and Abilities

• Knowledge of MS Office, with proficiency in Outlook, Word, and Excel

• Ability to explain technical information to a non-technical client

• Strong time management and multi-tasking ability

• Excellent written and verbal communication skills

• Technical customer service skills for troubleshooting various software and hardware

• Ability to work in a team environment

• Understanding of help desk operations, tools, methodologies and processes

• Knowledge of general office procedures

• Front office organization, filing, and management

• Receptionist skills including interacting with customers, vendors, and employees at all organizational levels

• Generating correspondence, mailing, incoming and outgoing shipments

• Keyboarding and note-taking skills

• Expense reconciliation skills 

• Familiar with various office equipment i.e. multi-line phone scanner, copier and printer

• Ability to maintain consistent office supplies inventory for office personnel

• Ability to maintain confidentiality of corporate data

• Ability to coordinate varying staff schedules

• Knowledge of tracking software

Duties and Responsibilities

Under the direct supervision of the Account Manager, perform the following duties and responsibilities.  Other miscellaneous duties may be assigned. 

• Manage inbound and outbound phone calls from/to Lottery Sales Agents

• Dispatch technicians as appropriate for on-site repairs

• Effectively troubleshoot equipment and related issues or problems in response to inbound

• Perform administrative support duties as necessary to support staff

• Responsibilities will include, but not be limited to: 

• Producing correspondence, reports, memos, and other routine office materials 

• Screening and directing visitors and incoming calls

• Computer-related clerical work and receptionist work

• Mailing and filing

• Expense reconciliation

• Following up on subsequent staff requests. 

Employment Eligibility Verification 

Must possess valid documentation to establish identity and U.S. employment eligibility.