Service Desk Representative

  • Paiania, Greece

Service Desk Representative

Job description

INTRALOT is a leading gaming solutions supplier and operator!

We are a leading technology company which is uniquely positioned to offer lottery and gaming organizations across geographies market-tested & state-of the-art software & hardware solutions and retail operational expertise.

We are a Greek multinational corporation, active in 52 regulated jurisdictions around the globe. With €1.1 billion turnover in 2017 and a global workforce of approximately 5,100 employees (3,100 of which in subsidiaries and 2000 in associates), INTRALOT is an innovation – driven corporation focusing its product development on the customer experience.

In Athens, we are a team of about 700 colleagues, located both in Marousi & Paiania. We are proud to be among the top 3 Greek companies with the highest R&D expenditures! (2018 EU Industrial Investment Scoreboard, EU 1000). We do have a reputation for offering a superior service to our customers worldwide, always acting with integrity and enjoying our work at the same time.

To meet our current corporate needs, we would like to bring to our team a

Service Desk Representative

Based in Paiania, Attica

Your role as our new team member, would be to efficiently manage the full lifecycle of incidents & service requests coming from our internal and external customers.

This would entail:

  • Recording/follow up of tickets and relevant contacts in our Service Desk application
  • When an incident comes up, your job will be to coordinate the investigation and analysis, i.e. to escalate it to relevant support teams as to restore it
  • You must also conduct the follow up and inform the key stakeholders on resolution progress
  • Coordinate incident closure: verify successful resolution of an incident with internal stakeholders as well as with our Customer
  • Further to the above, you must always stick to all policies and procedures of the Service Desk which operates 24/7 (shift work)!


To be a successful candidate, your professional profile should match the following criteria:

  • You have already acquired your University Degree or Technical/Vocational Certification in Computing, Electronics or related IT field
  • At least two (2) years of experience in a Service Desk role
  • Excellent communication skills (verbal & written in English & Greek) including the ability to explain technical instructions / details to non-technical users
  • Good understanding of Incident Management tools
  • As our operations are international, and our clients are located throughout the globe, you must be able to work in shifts!

On a personal side: 

  • You are distinguished for your customer- centric approach in an international environment and your strong attention to detail
  • Above all, you have a team player attitude, with excellent interpersonal skills, as we work, above everything else, as a TEAM!

Our Company offers:

Our vision is to attract and develop the most talented people in our industry, and to provide all the necessary means and procedures to support them, not only to fill their job description bur also to go above and beyond expectations!

Thus, we provide:

  • A competitive compensation package according to professional experience, combined with additional benefits
  • An extensive training program upon induction and throughout employment
  • Exceptional opportunities to learn and develop in a multinational environment!


In INTRALOT, we empower people who are technology and innovation enthusiasts, who are resilient, flexible and ready to leave their own mark.

We offer our people employment opportunities in a cutting-edge technology environment and provide them with prospects for professional development and personal growth both locally and globally. The only prerequisite is your willingness to learn and develop.


So, if you are eager to join a truly cutting-edge technology company, do submit your resume!

We are an Equal Opportunity Employer. We do not discriminate in any employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition or disability, or any other legally protected status. Our premises at Paiania, Attica, have been designed to provide easy access to people with disabilities.