Technical Support Specialist/Technischen Support Spezialisten

  • Hamburg, Hamburg, Germany

Technical Support Specialist/Technischen Support Spezialisten

Job description

INTRALOT is a leading gaming solutions supplier and operator!

 

We are a leading technology company which is uniquely positioned to offer lottery and gaming organizations across geographies market-tested & state-of the-art software & hardware solutions and retail operational expertise.

 

Our Company offers an integrated portfolio of best-in-class gaming systems and product solutions & services addressing Lotteries, Betting and Interactive games.

 

We are a Greek multinational corporation, active in 48 regulated jurisdictions around the globe. With €0.9 billion turnover in 2018 and a global workforce of approximately 5,200 employees (3,000 HQ and subsidiaries and 2,200 in associates), INTRALOT is an innovation – driven corporation focusing its product development on the customer experience.

 

We are currently on the lookout for a high potential Technical Support Specialist to join Intralot team in Hamburg, Germany.

 

As our new Technical Support Specialist, you shall be involved in providing support to our Customer on production systems. This means that you assure maximum level of support on incident resolution, provide feedback on escalations and comply with the Service Level Agreements (SLAs).

 

Our new Technical Support Specialist will be in charge of several interesting tasks, like:

 

  • Be the first (local) point of contact handling customer technical queries/issues
  • Troubleshoot and ensure that complex technical customer issues are followed up and resolved
  • Ensure that the workaround of incident’s resolution is well documented
  • Communicate problems resolution analysis and status to the customer in an accurate, professional, and timely manner
  • Close collaboration with the HQ team in terms of a) answering customer’s technical questions over the phone or via e-mail, b) reports technical issues that cannot be answered, fixed or solved on-site c) ensures customer satisfaction 
  • Responsible for project coordination (e.g. Change Requests) including correspondence, reports and protocols both in German and English language
  • Monitor spare parts stock level and liaise with Headquarters for replenishment processes
  • Develop, review and/or translate technical documentation for Intralot products (Central System platform) or customer’s Change Requests in both German and/or English language
  • Work on shifts and on call providing support according to scheduled rotation 

 

Requirements

To be a successful candidate, your professional profile should match the following criteria

 

  • You have already acquired an advanced technical qualification
  • You possess at least 2+ years of experience as technical customer support using SW products
  • You have good knowledge on VMware, LINUX, Windows, Oracle MySQL and/or Back Office products
  • You are customer focused and demonstrate excellent written and verbal communication skills in German and English language
  • As a personality, you are distinguished for your strong problem-solving skills, your ability to handle pressure. You do like working with a team and cooperating smoothly with your colleagues, even at times of pressure
  • You are fluent in English and German language (both spoken and written skills)
  • Familiarity with SW development life cycle will strengthen your application
  • You stay on the cutting edge of technology best practices by researching the latest trends and gathering new ideas from industry experts, peers, competitors etc. 

Our Company offers:

Our vision is to attract and develop the most talented people in our industry, and to provide all the necessary means and procedures to support them, not only to fill their job description but also to go above and beyond expectations!

 

Thus, we provide:

  • Global Career Opportunities! We offer exceptional opportunities to learn, develop and grow in a multinational environment
  • Continuous learning: An extensive training program upon induction and throughout your employment with us
  • A competitive remuneration package based on your professional profile

In INTRALOT, we empower people who are technology and innovation enthusiasts, who are resilient, flexible and ready to leave their own mark.

We offer our people employment opportunities in a cutting-edge technology environment and provide them with prospects for professional development and personal growth both locally and globally. The only prerequisite is your willingness to learn and develop.

 We are an Equal Opportunity Employer. We do not discriminate in any employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition or disability, or any other legally protected status.